Multi-channel Introduction Requests

As we continue to improve the user experience in SmallWorld, we realized that many of our customers wanted more flexibility in how their requests are sent and received by Connectors via email. More specifically, many of them wanted to use the tools and relationship intelligence in SmallWorld, but preferred a direct email from themselves (vs. having the email be sent by SmallWorld). This was especially true when the Requester already knew the Connector or the Connector had made it clear this was their preferred method of getting requests.

As a result, we’ve now added new functionality for Requesters to choose which method they prefer where they can toggle back and forth depending on the Connector, type of request, and their preferred channel for initial outreach.

This will help expedite the introduction process for many Requesters while giving Connectors the ability to more easily forward the ghost email authored in SmallWorld as well. We hope this new feature makes it faster and easier for all our users to engage target prospects and look forward to your feedback as you start using this new feature!